Our phone chains are handmade and each one is unique, only available on www.lyzddiy.com.

All orders will be dispatched from our warehouse within 1 business day.

Free Shipping will be automatically applied for orders above $50

For customers within the United States, your order should arrive between 1-5 business days.

For international customers, your order should arrive between 5-15 business days, depending on location

*We do not ship orders on Sundays. You will receive a tracking code sent to you by email immediatelywhen your parcel has been sent out.

*All shipping times exclude clearance/customs delays

*Shipping timelines and cutoffs are based on shipping estimates provided by DHL, FEDEX, and any other carriers we may use. Please note that we cannot control or be liable for any delays nor guarantee any delivery dates due to circumstances beyond our control (i.e. weather-related, acts of God, natural disasters, or other Carrier related delays

To be eligible for a refund or exchange, you must contact us at lyzddiyk@163.com 30 days upon receiving your item. We will only accept exchange for items that are defected or damaged upon arrival

*This does not include items that are dirty, broken, damaged or stained after being used

After contact, please send us your unwanted item. Upon receipt of the article, we will ship out areplacement, if available. lf a replacement is not available, we will refund the full purchase price of youiitem.

Note that shipping costs are non-refundable.

This policy does not cover orders with the wrong shipping address.

If you need to amend or chancel your order, please contact us at lyzddiyk@163.com within 24 hours of making your purchase.

If you have put the wrong shipping address, please contact us at lyzddiyk@163.com as soon as possible.
If your order has already been shipped out or delivered to the wrong address, we will have to charge you a shipping fee to resend your order again.

We do not offer refunds to orders shipped to the wrong address.

LYZDDIY is not responsible for lost or stolen packages that are already confirmed to be delivered to the shipping address provided. Contact us at lyzddiyk@163.com to receive a confirmation on date delivery, tracking information, and shipping carrier information for customers to investigate.